Business Process Management | 8245 Boone Boulevard , Suite 715, Vienna, Virginia 22182

A People Culture  |  Apart from our focus on providing excellent services to our clients, The Mercator Group (TMG) is designed to be a supportive platform for exceptional talent to further their skills and become industry leaders in their area of expertise. We are a certified woman owned small business (WOSB) under the SBA 8(m) program

The Mercator Group is at the forefront of the Organizational Effectiveness and Business Process Management disciplines and can provide qualified and motivated individuals an environment where they can be successful and both benefit and contribute to the growth of a small but growing and exciting concern.  If you are one of these people, please send your resume to

The Mercator Group is an equal opportunity employer and takes seriously our commitment to a diversified and vibrant work environment.

Partnering for our Clients  |  The Mercator Group has developed multiple partnerships across the industry, but has close associations with Enterprise Solutions Incorporated (ESI), Radus Software and Sparksoft.

These three partnerships are built on mutual trust and the opportunity to expand the base of services that we can offer our clients.  ESI has very strong training and multimedia skills that are key to supporting our client needs in that area. Radus provides expertise in business intelligence and data visualization. Sparksoft provides excellent technical resources in the area of BPMS and SOA implementation.

A Commitment to Excellence  |  The Mercator Group’s staff averages over 20 years of experience, with close to half the staff holding relevant advanced degrees.

Lisa NelsonLisa Nelson – President of The Mercator Group:  Spent most of her previous career in supply chain  and international business operations.   Ms. Nelson has managed supply chains across Asia, Russia and the Middle East.  She currently focuses her time on corporate management of The Mercator Group.


The Mercator Group’s client services staff are led by the following individuals:

Mark NelsonMark Nelson – Director Client Services:  More than 25 years of experience in business process transformation, organizational change and technology innovation. He has worked with a wide-variety of large and medium sized organizations spanning both State and Federal government, as well as large multi-national and medium sized domestic and internationally based organizations, including leading roles in major transformation efforts, technology overhauls, and start ups for Ford Motor Company, Sprint, Discovery Channel, Coca Cola, Wallem Ship Management, Department of Homeland Security, and the Federal Acquisition Service.

Jay Emerson Jay Emerson – Principal IT Management Specialist: Mr. Emerson is a seasoned senior IT executive and management consultant with over 35 years of Enterprise Strategy and Architecture experience. He is widely known for his hands-on approach and expertise in IT and business management practices, and is considered to be an expert in effective governance and organizational capability maturity. He has extensive industry experience, including IT strategic and enterprise architectural, business planning, data center operations, organizational change management, IT management process architecture, IT effectiveness analysis, and business continuity planning. Mr. Emerson holds degrees from The Catholic University of America as well as several professional certifications from the Wharton and MIT’s Sloan Schools of Business.  Prior to joining The Mercator Group, Mr. Emerson’s work experience included Gartner, IBM, CareFirst Blue Cross Blue Shield, and MCI with extensive experience across many verticals including the Healthcare, Federal, and DoD industries.